$ Privacy Policy

• first and last name, business name, email, phone number and message content when you contact us;
• a website link, business information and other information you voluntarily provide for an enquiry, Audit, offer or project;
• information required for invoicing, contracting and delivery of services when you become a client;
• technical server logs and security data required for operation, protection and diagnosis of the website;
• your cookie-consent choice stored locally in your browser;
• analytics data only if an analytics system is active and, where required, you have given the necessary consent;
• email address and other information for a newsletter, lead magnet, waitlist or similar communication if we introduce such a function and a valid legal basis exists.

Currently: SEOFixLab does not operate a public newsletter or waitlist system. This policy anticipates the possibility that such a function may be introduced later, but only with appropriate notice and, where required, user consent.

• Responding to an enquiry and preparing an offer — to take steps at your request before a possible contract.
• Providing a contracted service — when you are a client.
• Accounting and other legal obligations — where retention is required by law.
• Website security and operation — on the basis of legitimate interest where permitted by applicable law.
• Newsletter, marketing email or similar communication — on the basis of consent or another valid legal basis where applicable.
• Optional analytics — where consent is required, only after the relevant cookie category has been accepted.

If you send us an email, we use the information in the message to respond to your request and, where relevant, prepare or carry out a business engagement.

If we later introduce a contact form, newsletter, waitlist, downloadable material or a similar system, the point of collection will state which information is requested and for what purpose. Where processing is based on consent, you can withdraw that consent without affecting the lawfulness of prior processing.

Necessary local storage may be used to remember your cookie choice. Optional analytics, including Google Analytics 4 through Google Tag Manager if configured, should not be activated before appropriate consent where such consent is required.

Rejecting optional analytics should not prevent basic use of the website. You can change your choice on the Cookie Settings page.

To operate SEOFixLab, we may use providers that process data only to the extent required for a specific function. Depending on active functions, these may include:

• hosting, DNS, CDN, backup and security providers;
• email and business communication services;
• accounting and administrative services;
• analytics and tag-management services, only when activated in accordance with consent settings;
• payment processors such as Stripe, if online payment is introduced;
• form, newsletter or automation services, if introduced.

Some providers may process data outside Serbia or the European Economic Area. Where legally required, appropriate contractual, organisational or other safeguards are used.

When you click an external link, you leave the SEOFixLab website. The destination website may receive standard technical information such as IP address, browser, referrer and, for an affiliate/referral link, an identifier needed to attribute the referral.

SEOFixLab does not control data processing on a third-party website. Their own privacy and cookie policies apply. The fact that a link appears on the SEOFixLab website does not mean SEOFixLab assumes responsibility for that provider's privacy practices.

We keep personal data only for as long as necessary for the purpose for which it was collected or as required by applicable law.

Business and accounting records may be retained longer where a legal obligation exists. Information from an ordinary enquiry is deleted or anonymised when it is no longer needed unless there is a justified reason for further retention.

Depending on applicable law, you may have rights of access, correction, deletion, restriction of processing, data portability, objection and withdrawal of consent.

You can send a request to [email protected]. We may ask for reasonable verification of identity before acting on a request.

If you believe processing violates applicable rules, you may contact the competent data-protection authority, including the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia where competent.

We use reasonable technical and organisational measures, including access control, HTTPS, backups, security settings and limiting data to what is needed for the specific purpose. No system can guarantee absolute security.

SEOFixLab is intended for business users and is not directed at children. We do not knowingly collect children's data for marketing or sales purposes.

We may update this policy when website functions, providers, data-processing practices or legal requirements change. The current version will be published on this page with the date of the latest update.